Water Department

New Online Services

Water Department Application can be filed out and paid for all online. We currently have Real Estate Transfers and Abatement application with more to come. You will be able to view progress of your applications and print out the documents when issued.

Our Citizen Services website can be found here.

  • ACH direct-debit payment will be Free
  • Credit Cards are $0.99 & 2.99%
First time applicants must register and create a user account to file an online application - Instructions Here.


WATER EMERGENCIES:

For water emergencies outside of regular business hours (Monday-Thursday 7 am to 4 pm and Friday 7 am to 11 am) or on an observed holiday, please contact the Provincetown Police Department at (508) 487-1212 in order to dispatch an on-call technician. Please note that there is a fee for after-hours call-outs.


About the Provincetown Water Department

The Water Department is responsible for providing its customers with safe, high quality drinking water adhering to U.S. Environmental Protection Agency (EPA) and Massachusetts Department of Environmental Protection (MassDEP) drinking water regulations.

  • The Department operates and maintains three groundwater sources located within the Town of Truro: the Knowles Crossing Wellfield consisting of three gravel packed wells; the Paul Daley Wellfield consisting of six active gravel packed wells; and North Union Field consisting of two gravel packed wells. 
  • Operate and maintain two water treatment facilities: a 1.2 Million Gallon per Day (MGD) membrane filtration facility treating raw water from the Knowles Crossing and Paul Daley wellfields, and a .734 Million Gallon per Day (MGD) corrosion control facility treating the North Union Field wells.
  • Provide customer support and billings for over 4,000 accounts
  • Operate and maintain over 45 miles of water distribution piping, two water storage facilities totaling 6.4 million gallons, 11 gravel packed wells, two water treatment facilities, one booster pump station, 700 gate valves, 282 fire hydrants, water meter maintenance to over 4,000 meters, and testing of 214 registered backflow prevention devices.


Real Estate Transfer Policy (PDF) 

Policy for obtaining a final Water & Sewer bill when a property is sold 


Drought Condition: LEVEL 0 - NORMAL


Water Use Restrictions

By order of the Provincetown Water and Sewer Board, water use restrictions are in effect from June 1 through October 1 in each calendar year (Water Rules and Regulations Section 2.18). View details (PDF)

Violators are subject to fines and termination of water service. (Water Rules and Regulations Section 7.5)

WHAT ARE ESSENTIAL OUTDOOR USES?


Essential uses, as defined by MassDEP, are required for: 

  1. health and safety; 

  2. by regulation; 

  3. for the production of food and fiber; 

  4. for the maintenance of livestock; 

  5. to meet the core functions of a business

NON-ESSENTIAL USES ARE ALL THOSE OTHER THAN THE ESSENTIAL USES OUTLINED ABOVE!



Information for Private Well Owners                                          

During a drought, wells and reservoirs can drop to low levels because there is less water to draw from the ground. Your water supply will be affected if the drought continues.

Any water conservation efforts you make can have a great benefit on your own water supply, and the community's water supply. If you follow town restrictions and conserve water appropriately, you will help your community to have enough water for fire protection (the likelihood of fires increases as conditions get dry), public health and safety, and the environment. To help, you can:

  • Be mindful of the amount of water you use   
  • Follow the same water restrictions that your city or town is following

Remember, even if you have your own well, it almost always still comes from the same source as the public water supply, as long as you are in the same river basin. Water conservation measures are critical and should be started early. Reducing your water use can save water for the future!

You can get more information about your well from your local Board of Health.

MORE INFORMATION:


Annual Water Quality Reports

Meeting the requirements of the Safe Drinking Water Act, the Provincetown Water Department is proud to provide you with the Current Annual Drinking Water Quality Report (PDF).

Water Rules & Regulations

Cross Connection Information - Informational Document (PDF)


Elderly Low-Income Water & Sewer Exemption

Effective April 15, 2009, the Provincetown Water and Sewer Board adopted an exemption equal to one-half of the charges for water service per billing cycle for those elderly low-income ratepayers who meet the requirements for a Clause 41C real estate tax exemption, as administered by the Board of Assessors.

Effective April 15, 2016, the Provincetown Water and Sewer Board adopted an exemption equal to one-half of the charges for sewer service per billing cycle for those elderly low-income ratepayers who meet the requirements for a Clause 41C real estate tax exemption, as administered by the Board of Assessors. Contact the Board of Assessors for further details.

Contact the Board of Assessors for further details.