Water Deparment Operations During COVID-19

water dept

ALTHOUGH SOME OF OUR PROCEDURES HAVE CHANGED FOR THE SAFETY OF BOTH OUR EMPLOYEES AND OUR CUSTOMERS, WE ARE STILL HERE TO SERVE YOU! WE THANK YOU FOR YOUR PATIENCE AND UNDERSTANDING DURING THIS UNPRECEDENTED TIME.

COVID-19 related Frequently Asked Questions (FAQs):

  1. Is the Water Department performing turn-ons? Yes, the Water Dept. continues to schedule water service turn-ons. Per the current Governor’s orders we are not turning on short term rental properties unless the service is being turned on for maintenance or sanitization reasons. Any property within the Town of Truro requesting a turn-on must be approved by Truro prior to the Water Dept. scheduling the turn on, please be patient while we await a response. The Water Dept. will handle the “sign-off” from Truro, there is no need for an owner to contact Town of Truro officials.
  2. Is the Water Department performing service calls that require entering a building/house? No, we are only entering homes or buildings in an emergency situation. The Water Dept. is not responsible for any interior plumbing except the water meter, almost all interior situations can be handled by a private plumber. If, for any circumstance, a water technician must enter a building/house, the building/house must be vacated while the technician is performing the necessary work to protect the safety of our staff and the customer.
  3. I have a backflow device in my building that the Water Department tests on an annual basis, is this still being performed? Yes, however we are not starting our testing procedures until August or September. Massachusetts DEP has waived the requirement for Reduced Pressure Zone (RPZ) Valves to be tested twice this year. Therefore, if your building has an RPZ, we will only be testing your device once during the 2020 calendar year. We will attempt to notify you in advance when we will be testing your building.
  4. I am building a new house or have a current building under construction that requires new meter(s), can I still get the meter(s) installed. If the project is at the state where you will be occupying the building and require water, we will arrange for the meters to be installed by our technicians. Similar to questions 2 above, the building/house must be vacated while we perform the installation of the water meter(s). The plumbing must be ready to install the meters, the Water Department will not provide fittings or valves, please have the plumbing ready to install the meters prior to scheduling a meter installation.
  5. Where can I obtain necessary documents for a meter reading for a real estate transfer? The required real estate transfer paperwork is available for download on our website found here:https://www.provincetown-ma.gov/1343/Applications-FormsPlease contact Jane Petterson  to arrange payment(s) and document drop-off (we are currently using a drop box location). Please make all checks payable to Provincetown Water Department, and reference the property address on the check(s).
  6. Where can I find and submit a meter application? The application for a new meter is available for download on our website found here:https://www.provincetown-ma.gov/1343/Applications-FormsThe document can be emailed to Don Morin and will be forwarded to the Superintendent for approval. Once approved, the applicable fee(s) shall be submitted at the designation drop-box location. Please make all checks payable to Provincetown Water Department, and reference the property address on the check(s).
  7. Is it possible to get COVID-19 from the drinking water? Currently, there is no evidence that suggests COVID-19 is transmissible through drinking water. Further, Provincetown Water Department filters water entering the distribution system from two of its sources which eliminates viruses during the filtration process. All sources and water entering the distributon system is disinfected, and the Water Department maintains a state certified disinfectant contact time that inactivates viruses prior to reaching the first customer. The Department also maintains a disinfectant residual throughout the entire system.
  8. Should I flush my building since it has been vacant during the past several weeks of the COVID-19 situation? It is always advisable to flush the interior plumbing system when the building has been unoccupied and the plumbing was not drained. Massachusetts DEP has guidelines regarding building flushing, and can be found here: https://www.mass.gov/doc/massdep-building-flushing-information/download