New Online Services
Water Department Application can be filed out and paid for all online. We currently have Real Estate Transfers and Abatement application with more to come. You will be able to view progress of your applications and print out the documents when issued.
Our Citizen Services website can be found here.
FOR INFORMATION REGARDING WATER TURN-ONS, REAL ESTATE SALE METER READINGS, WATER METER INSTALLATIONS AND FREQUENTLY ASKED QUESTIONS RELATED TO THE WATER DEPT. OPERATIONS DURING COVID-19 SITUATION, PLEASE CLICK HERE.
The Water Department is responsible for providing its customers with safe, high quality drinking water adhering to U.S. Environmental Protection Agency (EPA) and Massachusetts Department of Environmental Protection (MassDEP) drinking water regulations.
- The Department operates and maintains three groundwater sources located within the Town of Truro: the Knowles Crossing Wellfield consisting of three gravel packed wells; the Paul Daley Wellfield consisting of six active gravel packed wells; and North Union Field consisting of two gravel packed wells.
- Operate and maintain two water treatment facilities: a 1.2 Million Gallon per Day (MGD) membrane filtration facility treating raw water from the Knowles Crossing and Paul Daley wellfields, and a .734 Million Gallon per Day (MGD) corrosion control facility treating the North Union Field wells.
- Provide customer support and billings for over 3,900 accounts
- Operate and maintain over 42 miles of water distribution piping, two water storage facilities totaling 6.4 million gallons, 11 gravel packed wells, two water treatment facilities, one booster pump station, 700 gate valves, 282 fire hydrants, water meter maintenance to over 3,900 meters, and testing of 191 registered backflow prevention devices.
FOR WATER EMERGENCIES:
For water emergencies outside of regular business hours (Monday-Thursday 7 am to 4 pm and Friday 7 am to 11 am) or on an observed holiday please contact the Provincetown Police Department at (508) 487-1212 in order to dispatch an on-call technician. Please note that there is a fee for after-hours call-outs.
Real Estate Transfer Policy (PDF) - Policy for obtaining a final Water & Sewer bill when a property is sold
FOR YOUR INFORMATION:
Annual Water Quality Reports
Meeting the requirements of the Safe Drinking Water Act, the Provincetown Water Department is proud to provide you with the Current Annual Drinking Water Quality Report (PDF).
Water Pumpage Report
View summary of Water Pumpage 2004-2019 (PDF)
Water Rules & Regulations
Cross Connection Information - Informational Document (PDF)
Water Use Restrictions
By order of the Provincetown Water and Sewer Board, water use restrictions are in effect from June 1 through October 1 in each calendar year (Water Rules and Regulations Section 2.18). View details (PDF)
Violators are subject to fines and termination of water service. (Water Rules and Regulations Section 7.5)
Elderly Low-Income Water & Sewer Exemption
Effective April 15, 2009, the Provincetown Water and Sewer Board adopted an exemption equal to one-half of the charges for water service per billing cycle for those elderly low-income ratepayers who meet the requirements for a Clause 41C real estate tax exemption, as administered by the Board of Assessors.
Effective April 15, 2016, the Provincetown Water and Sewer Board adopted an exemption equal to one-half of the charges for sewer service per billing cycle for those elderly low-income ratepayers who meet the requirements for a Clause 41C real estate tax exemption, as administered by the Board of Assessors. Contact the Board of Assessors for further details.